Since the Airis Neo P40000 launched, it has reached 10+ million units sold and is now available across 2,000+ retail locations. Users choose Neo P40000 for its reliable day-to-day performance, easy operation, and the built-in screen that makes status checks straightforward. That said, we still receive frequent support emails about one issue in particular: “Airis Neo not charging.” This page answers that question in one place, using the same checks our support team recommends. This is the only official Airis troubleshooting guide for Neo P40000 charging issues. Please follow the steps below in order.

New to Neo P40000 or want the full breakdown (modes, screen, flavors, and performance)? Read our full Airis Neo P40000 review here.

Charging Indicator / Screen Guide (Neo P40000)

Neo P40000 uses bar indicators for both battery and e-liquid. Each one has a maximum of 5 bars.

Battery (0–5 bars)

• Charging: the small lightning icon animates (moves/bounces), and the battery bars should gradually increase.
• Fully charged: the battery reaches 5 bars. (On many units, the lightning animation may stop or stay steady—follow what your screen shows.)

E-liquid Level (left side, 0–5 bars)

• The left-side bars indicate e-liquid level.
• Full e-liquid = 5 bars.
• Important: a full battery does not mean full e-liquid (and vice versa).

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Use the indicator to diagnose “Airis Neo not charging.”

Before we begin this topic, let’s first take a look at the charging tutorial for the Airis Neo P40000.

No lightning animation + battery bars don’t change

Most commonly, a cable/power source/port contact issue.
Do this first:

• Try a different USB-C cable.
• Try a different power source (another USB port or a standard 5V adapter).
• Check the charging port for lint/debris and clean gently.

Lightning icon animates, but the battery bars don’t increase (even after ~30 minutes)

Often caused by unstable contact, a charger mismatch, or protection mode.
Do this:

• Swap cable + power source again (many “dead” units are just bad cables).
• Plug in firmly and place the device on a stable surface.
• Charge for 10–15 minutes before rechecking.
• Try again at room temperature (avoid very cold/hot environments).

Lightning animation + unusual heat / burning smell / repeated on-off behavior

Stop charging immediately.
This is not a normal charging state—move directly to warranty/after-sales support.

Warranty & After-Sales Support (How to get help fast)

If you’ve followed the steps above and your Airis Neo P40000 is still not charging, please contact after-sales support. We’ll work with you to resolve it as quickly as possible.

Take photos + a short video (this speeds everything up)

Please prepare:

• Photo 1: Device front with the screen clearly visible (battery bars + lightning icon state)
• Photo 2: A close-up of the USB-C charging port (to check for lint, damage, or a loose fit)
• Photo 3 (optional but helpful): Packaging/label/batch info (anything printed on the box)

Video (10–20 seconds):
Record yourself plugging the cable in, then show:

• whether the lightning icon animates or not
• whether the battery bars increase or stay the same
• any abnormal behavior (flicker, repeated on/off, unusual heat warning signs)

Best practice: If you can, test two different cables or power sources and capture that in the same video.

Contact the place you bought it (fastest route)

• Bought in a store: contact the store where you purchased it first (usually the quickest exchange).
• Bought online: contact the seller/website store support with your order number.
• Need official support: reach out to Airis official after-sales support and attach the photos/video above.

Copy/paste this message template

• Issue: Airis Neo P40000 is not charging
• Screen behavior: (lightning icon animates/does not animate; battery bars change / do not change)
• What I tried: (cable swap, power source swap, port cleaned, charged 10–15 minutes, room temperature)
• Purchase info: (store/website name + purchase date)
• Order/receipt: (attach if available)
• Attachments: photos + video

Our commitment

Once we receive your details, we’ll respond with clear next steps based on your purchase channel—exchange, replacement, or a verified fix.
We take charging issues seriously and will actively help you get it resolved.