AIRIS After-Sales & Warranty Policy

At AIRIS Official Website, we are committed to providing consumers with high-quality vaping products and reliable after-sales service. In rare cases, products may experience issues during delivery or use due to factors beyond our control.

This policy is intended to clarify the scope of AIRIS limited warranty coverage and after-sales service standards in order to protect consumer rights and interests.

1. Limited Warranty Period

AIRIS devices are covered by a limited warranty for 12 months from the date of manufacture.

Under proper storage conditions and normal usage, AIRIS guarantees the basic functional performance of its products.

The following are not covered under warranty:

• Flavor degradation occurring more than 6 months after the manufacturing date
• Minor condensation or slight internal leakage that does not affect product appearance
• Natural battery capacity reduction over time
• Puff count variations caused by user habits, puff frequency, or environmental temperature
• Natural e-liquid consumption

2. 7-Day Replacement Policy

If a product experiences manufacturing defects or functional failures under normal use within 7 days of purchase, customers may apply for a replacement.

This includes:

• Device not working
• Unable to charge
• Auto-firing
• Severe leakage
• Non-human-caused functional abnormalities

To process a replacement request, customers must provide proof of purchase, packaging, authentication code (if applicable), and photos or videos showing the issue. Replacements will be arranged after review and approval.

3. Warranty Coverage

The warranty covers:

• Manufacturing defects
• Functional failures under normal use
• Non-human-caused charging or activation issues
• Hardware performance abnormalities

4. Situations Not Covered Under Warranty

The following situations are not covered under warranty:

• Misuse, abuse, improper operation, unauthorized disassembly, or modification
• Cosmetic wear and tear from normal use
• Damage caused by water, moisture, high temperatures, fire, or other environmental factors
• Use of incompatible accessories or third-party products
• E-liquid depletion or natural coil wear
• Dissatisfaction caused by personal flavor preference
• Counterfeit or non-genuine AIRIS products
• Purchases from unauthorized sellers or channels
• Failure to provide valid supporting materials

5. After-Sales Process

Consumers may contact the original place of purchase or the AIRIS official support team (return shipping supported) to submit a claim. Customers are required to provide proof of purchase, product photos or videos, packaging, or authentication information.

Responses are generally provided within 1 business day. AIRIS will prioritize assisting customers in contacting the original retailer. If the original seller cannot directly process the replacement, AIRIS will arrange shipment within 2 business days after receiving the shipping address. Delivery typically takes 3–6 business days, depending on logistics and inventory availability.

6. Additional Notes

• After-sales service is only applicable within the original country or region of purchase
• Replacement products are subject to inventory availability; equivalent-value alternatives may be provided if necessary
• AIRIS reserves the right of final interpretation and modification of this policy without prior notice

AIRIS Support Team

Last Updated: May 28, 2026